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The Moment of Truth

Many business people miss gift-wrapped invitations to land new business simply because they don’t recognize the opportunity. It comes up, often with no warning, when a person says, What do you do?

Think about it. How often have you heard that question? More important, were you ready to offer a good answer? Even more important, was your response so good that it led to some new business?

OK. Some people ask the What-do-you-do question just to be courteous. But some are asking because they are shopping for products or services. Provide the right answer and you could be the supplier.

When we new meet new prospects, we always ask them to answer the What-do-you-do question? The usual response is long, slow and confusing. Often it is not even clear what the company does.

The solution? You need a crisp, short, ten-second commercial you can deliver instantly. For example, here is how we respond to What-do-you-do?

         “We help our clients sell more stuff.”

Pretty simple – but it works. Notice there is no jargon, no wild claims about being the “best of the best”, and no vague claims, such as “we are dedicated to delivering world-class service”.

Now it’s your turn.

Step One: Think about the single most important reason why others (a business or person) buy your product or service.

Step Two: Identify who it is that buys this service – important because the person asking the What-do-you-do? question could be in your target market.

Step Three: Put both messages into a single sentence that becomes your Ten-Second commercial:

We provide (your key benefit) for (target market).

Rehearse your Ten-Second Commercial until you can deliver the line effortlessly.

Bonus!

At networking functions, which almost always include an opportunity to “make a short statement about your company”, start with your Ten-Second Commercial.

And finally…

Take a look at your advertising. If it isn’t compatible with your ten-second commercial, it’s time to take a second look at your advertising.


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